Privacy Policy

Last updated: January 2024

1. Introduction

AICONZ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aiconz.co.uk or use our services.

AICONZ is a trading name registered in England and Wales (Company No. 15165279). We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact details (email, phone number, address)
• Club or organisation name
• Payment information (processed securely via third-party providers)
• Design files and badge images you upload

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on site
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Create and send design mockups
• Communicate with you about your enquiries and orders
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: To fulfil orders and provide services you've requested
• Consent: For marketing communications and cookies
• Legitimate interests: To improve our services and protect against fraud
• Legal obligation: To comply with applicable laws

5. Data Sharing

We may share your information with:

• Manufacturing partners in Sialkot (for order fulfilment)
• Shipping and courier companies
• Payment processors
• Email service providers
• Analytics providers (Google Analytics)

We do not sell your personal information to third parties.

6. International Transfers

Your data may be transferred to and processed in Pakistan (for manufacturing) and other countries. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Order records: 7 years (for tax purposes)
• Marketing contacts: Until you unsubscribe
• Website analytics: 26 months

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at info@aiconz.co.uk.

9. Cookies

We use cookies to improve your experience on our website. You can control cookies through your browser settings. See our cookie banner for more information on the types of cookies we use.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

AICONZ
Email: info@aiconz.co.uk
Phone: 07895 584947
Ilford, London, UK

12. Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page.